We want you to be completely satisfied with your Trabert Goldsmiths purchase. To help ensure your satisfaction, we accept merchandise for return within fifteen (15) days from date of purchase for in-store and online purchases. Returned merchandise must be in its original box, original condition and unworn.
Sale items, custom orders, special orders, and engraved/altered/sized items are final sales and may not be returned or exchanged. Gift recipients will be issued a merchandise credit only. Gift certificates are not redeemable for cash.
Return of online purchases
Customers are responsible for return shipping and insurance. When we receive your return, we will inspect and review it. Your purchase must not show signs of wear or damage. Engraved, altered or resized items are a final sale. Once your merchandise has been accepted for return, we will process your refund or exchange as quickly as possible. Refunds will be made using the same form of payment.
Packaging and shipping your return
Please package your item carefully so that it reaches us without damage. You are responsible for paying for your shipping costs. Shipping costs are non-refundable and the refund you receive will have the initial shipping cost deducted. Please make sure the item you are returning is insured and sent through a trackable shipping service. All returns should be addressed to:
2420 Fillmore Street
San Francisco, CA 94115
Any questions, please email: [email protected]